Playa Mujeres Luxury Resort

We had outstanding service at the Grotto Pool Bar from Mario McSero. He was exceptionally attentive and made an extra special effort with our family. Salvador, our Preferred Club concierge, went above and beyond to help with decorating our mothers room for her 74th birthday. Thanks very much to both of them. Our kids loved the Explorers Club, so thanks to Lotte and Karen for keeping the kids entertained for a bit of extra relaxation time. All in all, we had a great vacation and would return but the resort still has a little work to do.

We travel with friends to a resort every February. The resort was absolutely beautiful. We stayed in the preferred section where the view was stunning. Ivan at the Sand Bar was over the top! A great representative for the resort. We spent a great deal of time at the infinity pool here Bianca took great care of us, always smiling. Job at registration was extremely friendly and helpful. Andres by far is a wonderful masseuse. All staff members are extremely helpful and friendly.

Very nice stay for our convention but the facilities for families seamed to be amazing. pool, water games, etc. Kids looked like they were really enjoying. Service went from quite average, not to say poor, for breakfast at the buffet to amazing at the lobby bar with Eduardo the barman and Ruth our waitress. A destination to remember when I,ll be traveling with my grand children.

Considering the resort has only been open for 2 months it is very good! I was so impressed at how all the staff took ownership in the guests experience, the resort is extremely fortunate to have such an incredible team of people representing them. While we were there they put on a Super Bowl party that blew my mind with how much work and detail was put into this event. We were also fortunate to see some destination weddings there too and it's an excellent choice, the set ups were stunning! The rooms are beautiful and spacious and all of the hotel amenities and facilities are excellent. We ate a couple times at the resort next door and the food was amazing. I have worked in the travel industry for 16 years and needed to check this place out for myself based on so many mixed reviews and I would honestly say it would be a huge misfortune for anyone to pass up a stay at this property because of a few poor reviews. To find something better in my professional experience would be very hard. You cannot find many resorts that have as much to offer as this resort - from the waterpark, to the spa, the abundance of activities going on, access to the resort right next door, the friendliness of the staff and all the amenities including a Dolphanarium being built I would absolutely say it is one of the best resorts I have stayed at. Constructive feedback would be to offer some off resort options (not through a tour operator but at a smaller cost) as it is pretty remote location ie. pub crawl or shopping trip to Cancun, transport to Isla Mujeres. The Magic Show was absolutely terrible - every other nightly show was amazing! Big shout out to certain staff - Victor, Ben at the Mermaid Bar who took my name once and didn't forget it for the rest of the stay (truly does make you feel "at home"), the Entertainment team who astounded us with their wonderful energy everyday Elias, Felipe, Hector and Julio and to ALL the amazing girls at the Explorer Club, THANK YOU!!

We arrived on Super Bowl Sunday and the party did not disappoint! We were a group of 11 all traveling for the first time without kids and this resort was the perfect oasis. We were all in the Preferred Club - and that's the way to go! While waiting to check in the bartenders never let the glass run dry. Javier & Job in Preferred Club made check in a breeze! Big Thank you to Alejandra Moguel for making sure all our trip mates had the right upgrade! Within 20 minutes we were all checked in and on the way to the room. We were in Building 6 -Ocean view and it was gorgeous. Room was spacious. Couch and jet tub on the balcony / blackout curtains for an easy sleep. The pool and bar service were spectacular. In fact all the wait staff were great - always smiling and happy to help. Special thanks to Bianca at the lower infinity pool - she always made sure we had our next drinks once the last one was empty and bottled water! Food was good - some places better than others. My favorite was the Japanese fusion restaurant - I had the coconut chicken and tempura veggies... I would eat it every day - it was that good. Ana in the omelet station at the buffet- she is awesome... best omelets I've ever had. We had a great time and would definitely go back.

Here are some positives plus some things for others to consider before booking their trip: - we were at the resort for the super bowl. The resort really went all out to make it great. They had large projectors showing the game with pool recliners, tables, and bleachers set up. They also provided all your favorite super bowl foods and of course the bartenders and wait staff made sure you were well hydrated. -the bar staff were great and even let you custom your drinks with top shelf liquor (other all inclusives I have been to do not let you upgrade your drink) -the entire staff was very friendly, again something you don't always get at all inclusives - the resort and pools were beautiful and rooms were very spacious - I got a massage from Andres at the spa- it was the best I have ever had

I can't say enough amazing things about this resort. If will be hard to leave today! I was a bit skeptical before coming as I count on trip advisor for comments, but this resort is top notch. I have been to many resorts over the years and this has been the best so far! It doesn't take much to impress me as I live in South Dakota where it's -20 degrees below windshield in the winter time. This resort is brand new, just opened in late November. Of course it's not going to be perfect, but the staff and resort will do their best to try. From the moment we arrived, we were greeted with warm smiles and a helping hand. We did the preferred club, junior suite ocean view and had a great room. Very clean and spacious. The beds are turned down for you every night with a mint on your pillow and water at your bedside, such a nice touch.

We had a great experience. At the pool bar Itzel was amazing. She took great care of us. The resort food was pretty good specially the Brazilian, French and the Seafood restaurant. They can definitely improve the Mexican restaurant food, it was mediocre. Also be nice to have an italian restaurant. We went to the resort next door to try Italian, which was not bad. Pools are great and rooms were clean great room service. Our daughter enjoyed the Kids explorer club.

The absolute best place to eat is Mezes. Service from the staff is outstanding. Food is second to none. Don't hesitate to try this spot because you aren't sure about the Mediterranean menu. Paola is doing an outstanding job

We are a 45 year old couple from Northern Ontario, Canada without children. We stayed for 10 days and had a really great time. It is approximately a 35 minute taxi drive from the airport through Cancun. The wifi at this resort was amazing. We could even Facetime while we were at the beach! The resort, rooms and layout are awesome. We have been to 10-15 resorts and one of us usually gets nauseous from the resort food. We both quickly realized that the food here was top notch and ate pretty much everything and it tasted as good as the food we make at home. Dolce coffee shop was pretty awesome. We are both coffee drinkers and we attended numerous times throughout the day for double espresso Americanos and desserts/ice cream. The patio restaurant "Tides" had long wait times for less than desirable food and we preferred going to the buffet. They do have awesome onion rings though! A huge plus about this resort is that there is no waiting in line for the towel hut to open in the morning. Every morning, the staff places a rolled up towel on each chair and there are bins of clean towels throughout the resort that you can help yourself to. This is a nice touch compared to how other resorts operate. The gym facility was the best that we have had at a resort. Our room was beside the main lobby and we found it easy to navigate the premise without traveling long distances. If you are looking for a relaxing vacation with your kids you are at the right place. Lots of things for your kids to do at all ages. As an active couple we found it annoying that we could not enter the pool hall/game area while the weather was not favorable. It is geared as a family resort and caters to kids, not adults. It took us 5 days to find the Spin Bar where adult events were happening and because it was in the bowels of the resort we did not end up visiting it other than to see it. The restaurants were all very good, including the buffet, although the French was our favorite. We found the quality and quantity for all restaurants/buffet quite acceptable. There are bars everywhere, so the drinks are easy to get! The entertainment at night had a couple of really good shows but were typical of a resort. If you are looking for high level night entertainment (shows) you might want to consider somewhere else. The pools are easy to access and we thought the pool closest to the ocean was an adult pool but turns out it is not. The kids are allowed everywhere. We also found the washrooms were very clean and there were no sewer smells which was very nice. The employees: we like the Mexican people and culture. They are extremely modest people and extremely hard workers. Occasionally you get a bad apple but for the most part they are very generous. We had some really huge standout people at Mezes Mediterranean restaurant who were Alejandro Caballero and Francisco Mora. We went to this restaurant 3 times because they made our experience so much fun! They will always be a couple of dudes who we will remember and we kind of miss. Victor and Edgar down at the pool closest to the ocean were also awesome. We told them our names once and they remembered them for the entire time we were there. Thank you Alejandro, Francisco, Victor and Edgar for making us feel a little special. Pros: geared for kids, close to everything, high quality of food, awesome service, close to the airport, nice beach

We had a terrific time at the resort. The food was good. Staff was personable. One of the food managers at the world buffet went out of his way to make our trip even better. Ornette carved an apple into a swan and made Mickey Mouse pancakes for our daughter. It is that kind of attention to detail and personalized service that really impressed me. It is a beautiful resort. I would not hesitate to stay here in the future.

Rooms were large and beautiful. Pools, restaurants, bars, kid's explorer club, grounds, activities, entertainment, beach etc....all were phenomenal. Staff was friendly and more than willing to do whatever it took to make our vacation fabulous! We are already discussing booking another trip to the same resort.

We are in the middle of our stay here so I wanted to post a review while everything was fresh. The resort is beautiful, modern, and sleek. Construction noise has been minimal. The pool area is massive and is the highlight of the resort. The beach has a number of beds with thatch roofs for preferred club members. There are a number of swim up bars so there is plenty of room for people to spread out and have their own piece of the resort. The oceanview rooms are fine but they can be a ways away from the ocean and overlook the undeveloped areas around the resort so it does not feel like you're right on the water. That being said, the rooms themselves are very modern and the beds are firm but comfortable. The golf course is very nice and recommended. It is $75 to play in the morning and I believe $45 to play in the afternoon for your cart fee if you're staying at secrets or dreams. The staff is friendly and the course conditions are great. The fairways are wide and the greens are large so the course is very playable. I have played a number of courses in the Cancun area and this one is my favorite. There have been a few issues with service but overall the staff is very helpful and tried to please. Even though it is not required I brought a number of small bills to tip the workers when they provide good service and it is very appreciated by them. I would recommend this resort to friends and family, it has all the potential to be a great resort for many years to come.

The resort just opened back in November and there were still some issues. That being said, some of the staff were from other locations and their expertise showed. We planned on a nice birthday dinner at the French restaurant, however were turned away because my partner was wearing dress sandals with her dress. We were told we could return if she wore tennis shoes??? The night was salvaged by the staff at Goucho who provided us with a great evening. There were minor maintenance issues and minor construction was still under way during our stay, however we still had a great time.

Some people thrive on being negative, skip those reviews! This place is amazing! Greeted with a cool washcloth and wine when we arrived. We were taken to the preferred club for check in and along the way were introduced to different areas and things the resort had to offer. Check in was a breeze. Once we arrived at our villa it was amazing, very roomy and comfortable. needed bedding for the pull out and someone was there within 10 minutes. Casandra was the personal concierge in the lazy river area the week we were there (1/22-29) she always greeted us with a smile and was very accommodating, making sure we were having a good time and bringing towels to our chairs if we needed them. She is amazing! When we weren't hanging out at the lazy river we were at the pool. My kids (17,15,12) loved the entertainment staff Luis, Hector, Felipe, & Julio. They did a great job of getting everyone involved young and old. Pool volleyball was a big hit for our family. We enjoyed breakfast at the World Buffet. Ornette, the omelette maker was great! He remembered us from a resort we visited last year, and really spoiled our daughter making her cute pancakes each day and carved her a special swan apple. Gaucho was our favorite place for dinner. Sylvester made sure he waited on us each time, he was a great guy and was an excellent server. My kids, much to my surprise, loved the food and how they carve the meat off a skewer. A fun experience. We did the bike tour and saw Spider Monkeys and Macaws, that was a nice ride/excursion that is free and lets you see a bit outside the resort. The amenities they provide are very generous size. There was shampoo, lotion, suntan lotion, bath wash, bug spray, toothpaste, toothbrush, shaver, shave cream.... way more than I would ever expected. There was even a beach bag and umbrellas if it rained. The mini bar was always full and if we requested it they replenished the snacks ( m&m's and pringles) . The maid service and turn back service was always done when we needed it done and done well. We had no problems while we were there and had everyone of our expectations met. I was nervous after reading all the negative reviews, I should not have wasted my time reading them, Some people just like to complain! Believe me there is nothing to worry about, relax and enjoy your stay!

I am a travel agent so my wife and I have traveled to all different resorts. My wife said this has been her favorite. I will attribute this to the outstanding staff members who go above and beyond daily for their guests. Some memorable staff members were Julio Alberto and Guillermo from entertainment. Consuela from the spin bar. Martin at Gaucho was awesome. Diego and Ruth were great at the pool. Finally Sergio and Antonio at Fusion. Resort and rooms are beautiful. Food is good and drinks were top notch. It was super windy our week making the ocean unswimmable. The sand and beach were nice and were cleaned of seaweed daily. If you want the best beach this isn't your resort it we never missed the ocean because of the great pools. We also checked out the resort next door for a day and swam and enjoyed a good adults only meal. I am recommending this resort to all of my clients with kids due to the vast activities for them. Be careful adults on the water slide. I still am bruised. But that's probably from the tequila.

We had a beautiful room and the pools were so nice. The water was very easy to get into. The servers and staff were always very pleasent and helpfull. The resort was easy to get around and the food was very good with lots of veriety to choose from. It was really nice to be able to choose the resturant you wanted to go to with out a reservation. The Japanies resturant was so much fun and great food. The food at the French, Mediterain and seafood were great. The buffet had a good selection and the omlets were very good and were made fresh. We went to several shows and they were amazing. We were able to take a taxi to the ferry that took us to Isla Mujeres where we rented a golf cart and drove all around and did some shopping. There was lots to see. The resort had access to secrets resort and you could get shuttled or an easy walk. The resort was great for people with disabilities. As a new resort they are doing a great job on the landscape. When everything is completed it will be so nice. The beach is right there with a walk way and easy to get to. Loved the resort.

We had a great time!! The staff was super friendly and amazingly helpful! From the pool concierge to the service at Tides poolside cafe, to the entertainment staff everyone was fantastic! Two lovely ladies that were helpful pool concierges, making sure we had everything we needed and same spots every day we thank Cassandra and Martha. Luis at Tides cafe was fantastic! Made sure he said hi to us everyday and would use our names when greeting us! Luis from the entertainment staff was amazing! Super upbeat, loves his job you can tell in his energy of classes from Zumba, to aquacize to crazy games! Also made sure to say hi everyday. Marbella in the preferred club lounge was amazingly sweet. Super genuine in greeting you and talking to you, made you feel like you were the only VIP! For service in restaurants from brunch in the morning to dinner at night it truely is service with a smile. Daniel at Worlds Cafe would say hi to us every morning and would have our usual mimosas on the table while we got food from the buffet, would bring peanut butter for us. Just amazing! Also Armando was a friendly and funny character for dinner and breakfast! Cracked jokes and was amazing service. Food was amazing, staff was amazing, while the weather wasn't the nicest for the first couple days there was still lots going on and lots of activities to fill up your day. With it being a new resort and not filled to capacity not all the restaurants were open every night. We did try to get a taste of everything the French and Italian restaurants were our favourite! Being attached to secrets gave us more space to walk around the resort as well as a longer beach! Would definitely go back again!

My wife and I were treated like royalty from the time we arrived at the resort till we left for the airport the resort was spacious, very beautiful. Alfonso took us to our room and was very knowledgeable about the area and the resort, we saw him several times throughout our stay, always available and friendly. We loved the fact that there is another resort just next door and we were able to utilize it as well, we have stayed there as well and enjoyed it , were able to visit with Julio the golf concierge, which we had made friends with on a prior stay. All the staff were accommodating Victor and Edgar were great and Janette was helpful . My wife and I enjoyed a very relaxing time on a beautiful beach and resort with great people, we will defiantly be returning guests.