Four Diamond Resort

We took our grand kids to this hotel after carefully researching the best option. This hotel was described as offering great food, something for everyone and being family friendly. Wow where we surprised when we got there, it was even better than what they said! The hotel is all inclusive but we didnt have to wear wrist bands and the wine was drinkable (not standard all inclusive). The kids play club had all sorts of activities which involved Fisher Price. They even let our daughter take this huge dinosaur toy back to the room for the whole time we were there. The restaurants had a la carte or buffet style and even menus for kids so they were always happy. We really liked the crafts they did on the beach and near the pool, fun for the whole family. The staff is what really makes the difference here, we will be counting the days until we go back next time.

Beautiful grounds, well kept, so clean, service top notch and amazing weather. We found from start to finish that it had the wow factor. Everywhere you go everything is perfect. The beach has white sands and warm sea. The beach beds were so lovely and relaxing and the bar staff come round all the time to check if you need a top up etc. Romantic and relaxing is what we wanted and what we got. The rooms are large, airy. clean and gorgeous with HUGE balcony with sofa. Oh and the food...........yum, hot and amazing...........we never had any issues with room service, pools or sunbeds at all.

I recently stayed at the Azul Sensatori Hotel (Aug 2010) with my husband and 2 young children (ages 4 & 5) for 7 nights and we LOVED it. We stayed in a Family suite which is roomy for a family of 4. We walked out from the back door into the pool and out the front door to the kids club which was perfect because my kids spent more time in the kids club than with us. I saw my kids less on vacation than if we had stayed home. Both of them asked every morning if they could go play with their new friends in the kids club. And when they were not in the club, we were enjoying the kids pool. And every evening they would ask to go back (for more activities) so my husband and I would have dinner alone. I have been very luck the last 10 years to have traveled and stayed in many different resorts through Mexico but for families, this resort is 2nd to none. I would recommend it for couples and families with young children, you can not go wrong. Not only was the staff fantastic but the food was great, with many options for each meal. My kids have asked at least once a week since our return, if they can go back. And we will!

My husband and I traveled to Azul Sensatori for one week at the end of June for our honeymoon. We loved our room and were definitely thankful that we chose the adults only block (there are LOTS of children at the resort, but we didn't sense their presence at all in the adults only section). Room: Our room was very nice and contemporary with simple decorating--we had a king sized bed with all white linens (much better than tacky "tropical" decor many resorts sport). There was a nice sized jacuzzi in the room that we used daily. A nice wardrobe is provided for hanging your clothes as well as a dresser. There is a flat screen tv with cable television and HBO--we found many channels in English. The bathroom was very nice with 2 sinks, a large rain shower, and toilet. The AC worked well throughout the whole week and we were rarely hot in our room. There is a nice sized balcony with a lounge style padded couch--we enjoyed eating meals from room service there and chatting there in the evenings. Pools: The pools were all very nice and well taken care of. The pool bars were great as well as the beach beds and in pool lounge chairs. Beach: We did not frequent the beach much as it was really windy while we were there. Didn't bother us one bit as we are more pool loungers--still a beautiful view and nice to walk along at night. Food: wow. The food was phenomenal everywhere we went, my husband and I never had a meal we did not like. We ate at each of the restaurants during our time there. For breakfast and lunch we always alternated between Spoon and room service, as we believed they served the tastiest meals during the morning and afternoons. Spoon: Great food--clean buffet--good service--loved the dessert and pastry section :) Sienna: The Italian restaurant was by far our favorite place to dine. It has an upscale feel with wonderful service. We at there three times and loved our entrees each time. The highlight of Sienna is the Tiramisu--a must try if you dine there! LeChique: So glad we reserved a time to dine here--wonderful service, creative food--very nice atmosphere. Tapaz: Very fun--check the menu to see which night will suit your tastes the best. My husband and I enjoyed most of the 18 small plates that were served. Room Service: Incredible room service for both breakfast and lunch. Always delivered within 30 minutes of ordering. We loved the Caesar Salad, omelet's, hot rolls, and desserts--order room service every day for either breakfast or lunch--would not recommend for dinner since the other restaurants are soo tasty. All in all a wonderful vacation. We would recommend it to anyone!

We went here in early September for a wedding. Maybe not the best time of year to go weather wise but still had a fabulous time. Didn't have much beach time as the weather wasn't the greatest but still had a lot of fun at all the different pools. I found everything to be excellent. The rooms were clean, beautiful and comfortable. The pools were awesome. The restaurants were all very good. Didn't have a meal that wasn't delicious. I think what really made my stay was the staff. It seemed I would barely think of something I wanted or needed and it was if someone read my mind because there would be someone right there to offer their services before I could even say my thought out loud. Whether it was poolside or in one of the restaurants. Some one was always there to be of service. Also the entertainment in the evenings was also very good. As far as the wedding went, they couldn't have been more accommodating. Everything was beautiful and went off without a snag. We did want to make arrangements to go to Cancun and we talked to our travel agent who had a kiosk in the lobby and they made the arrangements for us at a very fair rate and very efficiently. All in all it was a great time. I would go back in a heartbeat.

Our family of 35 traveled from Canada for my daughter's wedding. From the moment we arrived, the staff was warm, welcoming and professional. It remained consistent for 7 wonderful days. From the front desk, to the restaurants, to room service and housekeeping and everything in-between, these wonderful people made sure we had the best wedding and vacation possible. Our rooms were great. Everything was very clean, comfortable and relaxing. The view from the 4th floor is beautiful. All the restaurants are very good, but our favorite was Spoons! Breakfast, lunch or dinner, the food was fantastic and the staff, incredible. On the big day, a group of us ladies were in the Spa, being truly pampered. A gentleman that was overseeing things noticed that my daughter had a particularly nasty mosquito bite. He arranged for ice, and took genuine care to ease her discomfort :). From the pedicures to the up-dos...and the extra care for the bride, we were spoiled rotten. Not only would I highly recommend this resort, I already have! 35 thumbs up from Canada! Thank you all so much.

Just returned from a two week vacation at Azul Sensatori. I came to celebrate my Mums wedding and it turned out to be a lot better than i expected. The staff were absolutley brilliant and we got waited on hand and foot! I have to mention Adan, one member of the Entertainment team. He's such a character and made the holiday experience once in a lifetime, so if you get the chance whilst staying there i recommend that you meet him, well, he's not that hard to miss as you'd probably hear him singing by the pool. The restaurants were excellent and i couldnt fault the food. In my opinion the Spoon Restaurant is the best because it is a buffet style and has a wide variety of food and drinks, it also has a different theme each day, the waitors were also a highlight of the experience and i'd like to mention Enrique, Mario, Alan, Alex and many more as they are brilliant at their job. Also, Danny, the Thomson rep. He is willing to help with anything and always seems to put a smile on our faces. The wedding was amazing and everything was fully prepared for the day. The groom had his own room with beverages, whilst the bride and bridesmaids had our own personal assistant to help with all the last minute checks then we made our way onto the rooftop. The view was amazing and it was a lot more private than the beach wedding location that we were going to have. Overall i couldnt fault the resort and the staff made the experience unforgettable, will be returning very soon!

We have recently returned from our honeymoon at the Azul Sensatori hotel. We were only there for 1 week but had the most relaxing time. We stayed in a premium swim up suite and from the moment we arrived we were made to feel very special. When we arrived we were greeted with wine and cooling towels before being escorted by our concierge to the premium section for check in, including selecting the pillows we preferred and the smell we would like in our room... The room itself was very nice/clean and comfortable. The resort was very well maintained and looked very beautiful, staff everywhere always doing something, but subtly and without disturbing the peaceful atmosphere. All the staff were very polite and courteous. All the food on offer is fantastic, and the service is there to match! Whether you want a buffet with plenty of choice or a more intimate meal at the Italian or Mexican restaurant, you won't be disappointed. Our only disappointment was that we were there for only 1 week!!! We are planning to return for longer in the near future!!

We booked our destination wedding at Azul Sensatori through Carey Driscoll at Beach Bum Vacations. I cannot say enough good things about our experience with Carey and the planning coordinators for Karisma! Carey took care of all the travel arrangements for all 50 of our guests! From booking flights, shuttles to and from the airports/resort, excursions, golf outings and everything in between! The onsite wedding planning staff was such a delight to work with especially Janet and Erika! They made made everything we wanted happen! Thank you to the concierge and staff at Azul Sensatori, especially Toni and Leti (concierge)! They made our stay so personal and constantly reiterated that it was their pleasure to serve us! The resort grounds, restaurants and rooms were clean and well maintained. I would recommend Azul Sensatori and Beach Bum Vacations to everyone!!!!

We visited Dec 22-27. We stayed in a suite in the family building. Room 4422. The two rooms were separate, each with it's own bathroom and Jacuzzi. This worked out well for us. The rooms were clean and roomy. We were very pleased with the resort. The facilities were ample and the staffmembers were helpful and very nice. We had no issue with noise as I have read about in other reviews. The beach is nice. We did lots of walking on the beach, but no swimming. We took advantage of the snorkeling excursions a 5 minute walk down the beach from the hotel and that is when we did our swimming in the ocean, otherwise it was the pool for us and there are 3 pools plus a sprinkler park. We were concerned about too much sun and were able to find chairs in the shade even if we didn't go out to the pool very early. My kids loved the all-included room service and ice cream. Overall the food was fine. The quality was very good. We ate on the early side so no one got too hungry. I really enjoyed the breakfast at Spoons. Our favorite restaurant for eating was the Italian restaurant, for drinks by the water it was the Mexican restaurant. My husband was pleased to find premium liquor for the drinks. We took advantage of the gym, but you have to be flexible about your timing to get a cardio machine. 8:30am seemed to be the busiest time. A friend who stayed at another all inclusive resort advised us to tip - I wasn't sure how that worked at all inclusive resorts. We did tip very often the wait staff, room service and bartenders. For the few times I didn't tip, I wouldn't say that the staffperson was annoyed, so that was good. The evening entertainment was a lot of fun. And of course the arrival of Santa Claus by kayak on Christmas Day was a nice touch.

It was a very beautiful wedding celebration... thank God it was a sunny day...reception under the moonlight was perfect...Hotel's staff from bell boys, housekeepers, consierge , spa , restaurants not to mention Le Chique unreal, food was excellent with diff, wine of course...my vacation stayed was all I needed...even though I went there because of my son's destination wedding...unforgettable event!!!

We had a wonderful time staying at Azul Sensatori Hotel, we really can't wait to come back. My husband and I were attending a destination wedding which was so beautiful. The bride and groom went through Beach Bum Vacations to set everything up for their wedding, we worked with Carey and she is just great! She set up all the emails and made sure to answer all of our questions which she did a great job of, she even helped with finding flights too. I can't express how helpful she was through the whole process. I highly recommend going through Beach Bum Vacations ! The resort was perfect, rooms were very clean, bathroom very clean, the people were all so friendly. I did a last min thing for my hubby's birthday and asked if they can do alittle something special in our room when we came back in, they didn't even charge me. They put rose petals on our bed and did a 3 tier cake made of towels and did champagne near our jacuzzi it was so sweet. And put chocolates on a plate on our bed it was sooo perfect !!!! The beach was nice and the food everything was excellent I enjoyed all the diff places to eat. Can't wait to go back - great place for adults and a great place to take kids we loved how kid friendly they were too, made us think of our kids back home. We can't wait to take them next year !

This was our first time at this resort and an all-inclusive. Everything was top notch! The service before you even walk in the door was exceptional when the bellman greeted you! Our concierge was fantastic. Thank you, Fernando :-) The room was amazing. Definitely get the swim up room, if you can. The food was amazing. Thank you to Antonio and Youssef at the Spoon. The nightly entertainment was like being on a cruise ship. We really enjoyed that. The swim up bar and bar staff were exceptional. Thank you, Jesus! After the first day, he knew our drink order and had it ready before we ever had to ask. There are plenty of activities for all ages. The only downsize is the beach had a lot of seaweed. Overall, we will definitely return!

From Whitby, Ontario. My wife and I spent a wonderful week at the Azul for my 50th Birthday between Nov. 24th to Dec. 1st. When we arrived, we were greeted with Champagne and our luggage was taken care of immediately. We had reserved a swim-out room in the adult section since we are hooked on swim-outs since our first one at the Eldorado seaside suites then sunset princess, this one was just perfect. We were put into the family side by accident, my wife pointed this out and Mohammed, the resort manager took care of it all and we were transferred to the adult side with no problem. Our room was #2125 and my wife and I could say it was the best in the whole resort, if you wanted a private swim-out, like we did. We didnt care to much about the premium rooms with the extra Jacuzzi outside since we had one in the room, which we used every day we were there. I cant say anything bad about this resort. I stress how happy we were with our room, the service, the maids, the food, the beverages were plentiful and the size of the resort itself made it perfect. Not far at all to anyplace on the resort. All the staff were very friendly and they gave you options with the questions you asked them. Our favorite dining was the Caribbean, second was Italian and Mexican. The buffet was very good, they would make anything for you if it was not there already, I asked for spaghetti Bolognese and in 5-10 mins, I had it in front of me.. incredible!! Their house wine was a Spanish merlot or Cab. Sav. and it was very good. Better than a lot of the other resorts house wines for sure. They didnt have it one night at one of the restaurants when I asked, but they went and got it for me. They sang to me at the buffet in the morning of my birthday, my wife didnt even let them know. Truly amazing. We went to the Italian restaurant that night of my birthday, fantastic, where they sang to me in Italian and English, Happy Birthday!. The food was just perfect, had the veal shank. One great night was an experience at the Le Chique restaurant, our 18 course meal had wine pairing and was a great experience that covered food from different parts of the region from the master chef Jonathan, which we had our picture taken with. The weather stayed great with a few well wanted showers that lasted a few minutes. We loved going to the beach every day since we had lunch on the beach or the Mexican restaurant, or the gourmet burgers for lunch at the Caribbean restaurant. The service made our vacation spectacular. Our room is highly recommended #2125, room service was perfect when we just wanted to stay in the pool at our swim-out and get some sun. We were close to the Wave bar, that served us late cocktails in these very comfortable high back chairs. Maid service Maria, made my birthday week a spectacular one with decorations, towel art every day and all were very friendly. Our room pool waitress Guadalupe and Isabella were fantastic, they would take care of us the whole week at our swim-out. It was truly the perfect vacation for us. All the concierge, especially Liliana(thank you!), luggage concierge, front desk staff were fantastic to deal with, I cant thank them enough! I immediately felt like they genuinely wanted to please you!! I would highly recommend this resort to families, weddings and couples no question.

We visited the hotel between 3 and 18 December. We were in the adult block but did not suffer any of the noise. We found the block to be peaceful and even when there were wedding parties taking place in the outdoor area opposite the block the music stopped at around 10.00pm. As lots of other reviews have said, what really makes this hotel is the staff. Special thanks to Adan and Katinka (entertainment team), Lucera (pool waitress) and Enrique and Clemente (waiters in Spoons). They are all so friendly, helpful, enthusiastic and amazing at remembering names and drinks. The weather during the first week was great. The second week was mostly wet and cloudy. Kayaking Rich you'd have loved the torrential rain! There's still plenty to do when it's wet such as various sports, towel art and Spanish classes. Going to the spa is also good option when the weather is poor. The spa was great and the staff are very skilled. We went on one trip which was the platinum dolphin with Thomsons at Dolphin Discovery on Isla Mujeres. Swimming with the dolphins was amazing and well worth the cost and early start. We also got the option of swimming with small sharks and stingrays and feeding manatees. The boat trip to get out to the island was fun, as was the zip line at Garrafon park. If you have booked this hotel and are concerned by the bad reviews don't worry as the rooms, the food and especially the staff are great.

My daughter was married at the Azul Sensatori, Cancun, and every single thing was amazing! The resort is spectacular with pristine pools, beautiful decor and great food. The report is immaculate and the staff were attentive but not annoying. The food choices were diverse to keep us interested. The wedding planner was outstanding and everything went off without a glitch. Our guests, some of whom are world travelers, were totally impressed with the food, accomodations, staff and beauty of the Azul Sensatori! Happiness, joy, and beauty surrounded us for the entire stay!! Thank you!!

Service amazing. Food delicious and 6 restaurants to choose from. The all inclusive food and drinks is a fantastic deal, we enjoyed the 30 flavored mojitos. the pools and facility were kept in perfect condition. Enjoyed swimming up to the pool bars and relaxing meeting fellow guests. Nightly entertainment was varied and enjoyable. The beach was perfect and we loved the cabanas. the daily barbecue lunch was delicious. all around we had an amazing vacation, highly recommend this hotel.

I have traveled extensively and by comparison, this resort is one of the finest hotel properties I have stayed at and delivered a high quality experience well worth the cost. The property is beautiful and complimented with manicured gardens and landscaping. The facilities are clean and well maintained and even the smallest piece of trash is gone the next day. The service is excellent and very helpful regardless of the language you speak. They couldn't walk past you without saying hello or offering to take your photos for you. The food choices were extensive and plentiful, not to mention delicious to suit everyone's palate. If you like to lounge by the pool or at the edge of the Caribbean with waves lapping at your feet, you could easily find your private lounge chair or cabana and relax in style. Raise your hand and a waiter was taking your order in mere seconds. We enjoyed a relaxing couples massage as well as a romantic moonlight evening dinner for two on the beach which were both worth the additional charge. The service was as excellent as the four course dinner featuring Chateaubriand! Topping off each days activities was an evening show guaranteed to entertain the entire family and adults alike. This is definitely a top shelf resort and I will definitely be returning for another visit!

We've already been to Sensatori, Crete and loved that but Sensatori, Mexico is even better! A lovely, secluded resort, plenty of pools, a quiet beach and gorgeous rooms. There is plenty of restaurant choice and unlike Crete, you don't have to book - apart from Le Chique, which is an amazing experimental restaurant. Having personal concierge for each accommodation block is a great idea and they will do almost everything for you. Other differences we liked were the mini bar in your room and room service are included in the all inclusive deal. We love it and will, return!

Just returned from another two weeks at this wonderful hotel ! After our first visit last year we had to return and repeat an amazing experience. Many thanks to all the staff who go out of their way to provide a level of service second to none ! We upgraded to the Premium Section which is worth every Peso for the level of comfort and service provided. Restaurant choice means plenty of options and you never get bored with the food (An evening in Le Chique is an opportunity not to be missed !) Extra special thanks go to Luis , Saida and Jose-Luis (Candlelight Dinner on the beach with a display of shooting stars as an unexpected treat !) Will definitely return (again) !